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Nick Beadle1.0:
Worked fine until the locking lid broke after 10 months. Amazon customer services response “As you’ve had satisfactory use of this product for a period of time exceeding both the manufacturer’s warranty period and the typical average life of this product and since you purchased your product approximately 10 months ago and have used it successfully please understand that we’re unable to offer you a replacement or refund of the replacement value.” Avoid.

Mike Hart5.0:
I ordered a 250ml Black Aladdin travel mug as there was a promotion on making the mug half of its original price.The product I received was a 350ml Turquoise Aladdin travel mug. I’m not sure what happened there but I’m very pleased with it.The seller must have been aware of the mistake as it clearly stated 250ml Black on the invoice that was enclosed.I’ve used the mug twice to take tea to work on my motorcycle. Although it has ended up sideways in my pack on arrival not a single drop has leaked out. Not even if you shake it.That’s very impressive.I drank my tea before I could test how long it would stay hot for but after one hour at least it was still piping hot.I haven’t experienced any metallic taste from the word go I know others have but maybe I’m used to drinking from flasks.Also the external of the mug stayed cold to touch throughout. This is the first mug I’ve had that does that. But I usually buy the kind you find at service stations. So it’s worth paying extra to get this quality bit of kit.I’d recommend to anyone.Also very happy with the delivery. Ordered on a Sunday evening and received less than 24 hours later.

Pete 101.0:
Flawed design on lids all four have broken hinge pins in the same place after just a few uses – so leak. After asking for pictures and receipts which I immediately provided Aladdin then just ignored all my emails. Took 9 months and threats to get them to approve replacement of three of them under warranty. I only persevered so long out of principle and the replacements still have not arrived even though the claim was finally approved. The fourth one broke slightly later and I simply cannot be bothered to chase another warranty claim. Terrible customer service and a poor product – basically an expensive disposable cup – other reviewers report the same issue. Aladdin will never receive another penny of my money. Whilst waiting for them to deal with my warranty claim I bought four Yeti Ramblers as replacements and they have so far been excellent. My advice to would be buyers is to just spend the extra and buy Yeti. Aladdin are a bad company and make bad products that they do not stand behind.

Charlie2.0:
Not to impressed with this product to small to fit a normal mug sized coffee in. When your drink gets low it’s hard to drink last bit I have to take the lid off. Wouldn’t recommend

Rehana Hussain1.0:
I returned the product and got a full refund as the product leaked hot drinks

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